Privacy Policy

At Habib Auto Services LTD, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Controller

For the purposes of GDPR, we are the data controller responsible for your personal data.

2. Data We Collect

We may collect and process the following personal data:

  • Contact Information: Name, email address, phone number, and postal address.
  • Service Information: Vehicle details (e.g., make, model, registration number), service history, and repair requests.
  • Payment Information: Payment details, including credit card information, if applicable.
  • Usage Data: Information about how you use our website (e.g., IP address, browser type, pages visited) via cookies and similar technologies.
  • Marketing Preferences: Information about your marketing preferences if you have opted in to receive communications from us.

3. How We Collect Your Data

We collect your personal data in the following ways:

  • When you contact us via phone, email, or our website to book services.
  • When you visit our website, we may use cookies to collect information about your visit.
  • When you make a payment for services.
  • Through direct communications, such as email or surveys.

4. Purpose of Data Processing

We use your personal data for the following purposes:

  • To Provide Services: To schedule appointments, provide vehicle repair and maintenance services, and keep records of your service history.
  • To Communicate with You: To send you updates about your service, respond to inquiries, or provide customer support.
  • To Process Payments: To process your payments securely for services rendered.
  • To Improve Our Services: To analyze usage data and improve our website and services.
  • For Marketing: If you have opted in, to send promotional offers, news, and updates via email or other communication methods.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

  • Performance of a Contract: When you request our services, we process your data to fulfill that contract (e.g., repair services, appointments).
  • Consent: When you provide explicit consent for marketing communications, we process your data for that purpose.
  • Legitimate Interest: We process data to improve our services, maintain our records, and secure our website.
  • Legal Obligation: In some cases, we may need to process data to comply with a legal obligation (e.g., tax regulations).

6. Data Sharing

We do not sell, rent, or trade your personal information. However, we may share your data in the following circumstances:

  • Service Providers: We may share data with third-party service providers (e.g., payment processors) who assist us in providing services.
  • Legal Compliance: We may disclose data if required by law or to protect our legal rights or those of others.
  • With Your Consent: We may share your data with third parties if you have explicitly consented to such sharing.

7. International Data Transfers

Your personal data may be transferred to and stored outside the European Economic Area (EEA). We ensure such transfers are carried out in compliance with GDPR and are subject to appropriate safeguards, such as Standard Contractual Clauses or Privacy Shield certification (for transfers to the U.S.).

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  • Service records: Retained as long as needed for warranty, service history, or legal requirements.
  • Marketing: Until you opt-out or withdraw consent.
  • Legal purposes: As required by applicable law.

9. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to correct any inaccurate or incomplete data we hold.
  • Right to Erasure: You may request the deletion of your personal data, subject to certain exceptions.
  • Right to Restriction: You can request that we restrict processing of your personal data.
  • Right to Data Portability: You may request a copy of your data in a machine-readable format.
  • Right to Object: You may object to the processing of your data for certain purposes, such as direct marketing.
  • Right to Withdraw Consent: If we rely on your consent for processing, you may withdraw it at any time.

To exercise your rights, please contact us at info@habibaut0.com

10. Cookies and Tracking Technologies

Our website uses cookies to collect information about your visit. Cookies are small text files stored on your device that help us enhance your user experience and analyze website performance.

  • Essential Cookies: Required for the functioning of the website.
  • Analytical Cookies: Help us understand how visitors use the website (e.g., Google Analytics).
  • Marketing Cookies: Used to deliver relevant ads and track user engagement.

You can manage your cookie preferences through your browser settings. For more information, please refer to our [Cookie Policy].

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or destruction. Our security measures include encryption, secure servers, and regular data audits.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and significant changes will be communicated directly to you if required. Please review this policy regularly to stay informed about how we handle your data.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us:

Habib Auto Services LTD
Address: 15, Dervenion, Limassol, Cyprus 3051

Phone: 99 154689

info@habibauto.com